Shipment and delivery.
"Tontarelli S.p.A." can accept orders exclusively with delivery in the UK (excluded BOT), Austria, Belgium, Germany, Luxembourg, Netherlands, France (excluded overseas territories) and Spain (excluded Canary islands).
It is "Tontarelli S.p.A."'s right to not accept orders with delivery in minor islands and free zones.
Shipments to Post Boxes are not accepted.
Unless explicitly indicated by our Customer Service, delivery is understood as at street level. At the moment of delivery of the goods by the courier, the Customer is obliged to check:
- that the number of parcels being delivered corresponds to that indicated in the transport document sent in advance by e-mail;
- that the package is intact, undamaged, not wet or in any way altered, also regarding sealing materials (adhesive tape or metal strapping).
Any damage to the packaging and/or to the product or non-correspondence of the number of parcels or the indications, must be contested immediately, writing WRITTEN CHECK RESERVATION on the courier's proof of delivery.
Once the courier's document has been signed, the Customer may not make any objection about the exterior characteristics of the delivery.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 8 days of delivery being made, via e-mail, to the address: email@example.com.
If the material present in storage at the courier's warehouse is not withdrawn within 5 working days owing to repeated failed delivery to the address indicated by the Customer at the moment of the order, the order will be automatically cancelled; in this case Tontarelli S.p.A. will refund the amount received as payment, net of expenses for the attempted and unsuccessful delivery, and for the return of the goods, such refund will given in any case within 14 days.
9,90 EUROS for all the products in the catalogue, with free shipping for orders of at least 189,90 EUROS VAT included.
Shipping within 72 hours (3 business days)