Consumers who, for any reason, are not satisfied with the purchase made, have the right to withdraw from the contract signed or request replacement of the goods, with no penalties and without specifying the reason, within the term of 14 working days, beginning on the day thee goods are received, and for services, from the day on which the "online" contract was concluded. For the purposes of expiry of the term the goods are understood as returned at the moment in which they are delivered to the accepting post office or shipper. If the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is, in any case, sufficient for the goods to be returned in a normal state of conservation, having been kept and possibly operated using normal diligence. The only expenses payable by the consumer for exercising the right of withdrawal are the costs of returning the goods to the sender; with the exception of cases where you have received faulty, damaged or incorrect products. If the return of the goods derives from a mistake on our part, we will also refund the shipping costs.
All articles must arrive in the same condition in which they were received, in the original packaging and with any manual, with nothing missing. It remains understood that the risks associated with transport for the return of the articles are the sole responsibility of the Customer. The refund must be made freely, in the shortest possible time and in any case within 14 days from the date when notification is received from the consumer exercising the right of withdrawal. The amounts are understood as refunded within the terms if they are effectively returned, sent or be credited back after the expiry of the previously indicated term.
According to the provisions of Art. 54 of Italian Legislative Decree No. 21/2014 (New Consumer Code), the method for exercising the right of withdrawal is a written communication sent by:
a registered letter with a return receipt to the following address:
Via Camerano, 5
60022 CASTELFIDARDO (AN)
Toll free number: 800 502 2300 - Mon-Sat 8:30-12:30
or by Certified E-mail to the following address:
The communication may be sent, within the legal term, also by telegram, E-mail or fax, on the condition which it is confirmed by registered letter with recorded delivery within the next 48 hours; the registered letter is understood as sent in good time if it is delivered to the accepting post office within the terms provided for in the contract. “TONTARELLI S.p.A” will accept the goods returned reserving the right to check that the products have been redelivered in the original condition and with the original packaging. It is opportune to cover the original packaging of the product with other protective packaging which will keep it intact and protect it also from written notes and other necessary labels. To exercise the right of withdrawal and/or replacement it is possible to download the related forms on-line, inserting “New Consumer Code” in the search bar, or Italian Legislative Decree N. 206/2005 and subsequent modifications. All parts of the form must be filled in and it must be sent using the methods indicated above.
In the absence of the requirements indicated above, the Supplier will not be able to provide the Customer the right of withdrawal.